When do you ship?

We ship Monday - Friday via major carriers. We typically process orders within 24 hours of ordering however, please allow for 1 to 2 business days. Standard shipping time is 5 to 7 business days or Expedited shipping is 2 business days.

For any questions on arrival times, please don't hesitate to contact us.

How Much is Shipping?

Free shipping for order subtotals over $55! We also offer a flat rate shipping rate of $9.25 for orders weighing 9 lbs. and under, and $12 for orders weighing over 9 lbs for Standard shipping (5 - 7 business days). Expedited shipping (2-3 business days) is $17.

Do you offer international shipping?

Please see HERE for terms on Canadian shipping. For all other international orders, email orders@kentrollins.com.

I didn't receive an order confirmation or tracking via email

We send out email updates when your order is placed, when it is shipped and when it is delivered. Please check your spam folder if you don't receive these updates, as it may be in there. Please also check which email address you used for the order.

My Order Arrived Damaged

If you received a damaged order, please keep all the contents and contact us immediately.

Order Tracking

You will be sent an email with your order confirmation and then an additional email with the tracking number when it ships. If you did not receive these emails, check your spam folder or contact us.

 

I didn't get my order?

If you did not receive your order within 7 business days from receiving your tracking number, please contact us. However, please note that the USPS/ Fed Ex has announced some delays due to Covid-19. 

 

Returning Items

Unused items/orders can be returned within 20 days of delivery. Please include your order number and reason for the return along with the item(s). Mail your return to: Po box 94 Wellington, TX 79095

Once the return is received we will issue a refund.