We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any unused items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at orders@kentrollins.com. Please note that returns will need to be sent to the following address: PO Box 94 Wellington, Texas 79095.

The customer is responsible for the cost of the return shipping. You can always contact us for any return question at orders@kentrollins.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as personalized items). Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us at orders@kentrollins.com, to initiate an order exchange.

International Orders

Customers are responsible for any customs, taxes and duty fees. This will be collected before the package is delivered by the shipping company. If you refuse delivery of your order, shipping costs will not be refunded. When the items are returned, you will be refunded the cost of goods.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@kentrollins.com.